Refund Policy
Shape Your Shuffle (ABN 45614384886)
Last updated: 10 November 2026
At Shape Your Shuffle we want you to be happy with what you buy from www.shapeyourshuffle.com. This policy explains your rights and how to make a claim. It works together with our Terms and Conditions of Sale.
1. Your rights under the Australian Consumer Law come first
Nothing in this policy takes away or reduces your rights under the Australian Consumer Law. Those rights apply on top of anything written here. If any part of this policy conflicts with the Australian Consumer Law, the Australian Consumer Law wins.
2. Consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
3. When you can get a repair, replacement or refund
3.1 Major problem — your choice. If there is a major problem with what you bought, you choose whether to get a refund or a replacement (for goods), or to cancel the service and be refunded for the unused part (for services). A problem is major if, for example:
(a) it would have stopped you buying the item if you had known about it;
(b) it is significantly different from the description, sample or demo you were shown;
(c) it is substantially unfit for its normal purpose and can't easily be fixed within a reasonable time;
(d) it is unfit for a purpose you told us about and can't easily be fixed in a reasonable time; or
(e) (for goods) it is unsafe.
You can also ask for compensation for any other reasonably foreseeable loss or damage.
3.2 Minor problem — we will fix it. If the problem is minor and can be fixed, we may choose to repair the item, replace it, or give you a refund. For a minor problem you can't insist on a refund if we offer to fix the item within a reasonable time.
3.3 You do not lose these rights just because a manufacturer's or voluntary warranty period has ended — consumer guarantees can last longer, depending on the price and what a reasonable person would expect.
3.4 We may ask you to show proof of purchase (such as a receipt, order number or bank statement) before we provide a remedy.
4. Change of mind
4.1 We do not offer refunds, exchanges or credit if you simply change your mind, choose the wrong item, or no longer want your purchase. This does not affect your rights under the Australian Consumer Law where there is a problem with the product or service (see sections 2 and 3).
5. How to make a claim
5.1 Contact us at ariel@shapeyourshuffle.com with your order number and details (and photos, if the item is faulty). We will let you know the next steps.
5.2 Where we agree a return is needed, the return process is as follows:
Shape Your Shuffle sells services only and does not provide physical items for return.
5.3 We aim to assess claims within 3 business days of receiving your request or the returned item.
6. How refunds are paid
Approved refunds are made to your original payment method, unless we agree otherwise. Card refunds can take several business days to appear, depending on your bank or provider. We do not charge a fee to process a refund you are entitled to.
Contact
Shape Your Shuffle — ABN 45614384886
Suite 17, 89-97 Jones Street, Ultimo, NSW 2007
Still not happy? You can contact your state or territory consumer protection agency (NSW Fair Trading) or the ACCC at accc.gov.au.